For Ms. Sandra Harris (Prada Raffia Tote Bag Natural 32cm)

Shipping

• Free shipping within the US, estimated delivery time 10-15 business days from the order date.
• Real-time tracking is available at every step of your shipment.
• If you need express delivery, please contact our support team at support@elegous.shop or chat with us directly.

Returns & Refunds

We always want our customers to be completely satisfied with their purchase.

Return approval applies to:

• Items that arrived damaged or defective.
• Incorrect items received (wrong size, color, or quantity).
• Orders with manufacturer or shipping defects.

How to request a return or refund:

1. Contact us with your order number, photos/videos, and a short explanation of the issue.
2. Our support team will assist you with the best possible solution - such as a replacement, refund, or store credit.
3. Once your return is approved and received, your refund or exchange will be processed promptly.