At Elegous, Your Satisfaction is Our Priority!

We are committed to providing high-quality products and exceptional service. If you are not fully satisfied with your purchase, we’re here to assist you.

Return and Exchange Policy:

You may return or exchange eligible items within 7 days of receiving your order. Please review the conditions below.

1. Eligible for Returns & Exchanges:

• Items that arrived damaged or defective

• Incorrect items received (wrong size, color, or quantity)

2. Return Requirements

• Items must be unused and in their original, undamaged condition.

• All original packaging must be included.

• For returns or exchanges based on customer preference or error, shipping costs are paid by the customer and are non-refundable.

• For items that are damaged, defective, or incorrect (our error), Elegous we will take full responsibility – see Section 5.

3. Non-Returnable Items

• Items returned more than 7 days after receipt.

• Returns based on personal preference (e.g., dislike of color or style)

• Items returned due to incorrect shipping information provided by the customer.

• Products with a “new item” scent – this is normal and is not considered a defect. If you notice a new-item scent, please don’t worry. Reach out to us and we’ll be glad to walk you through how to handle it.

4. How to Start a Return or Exchange

1. Contact Customer Support – Email us at or send an SMS to

2. Provide Details – Include your order number and the reason for your return or exchange. Our team will review your request and determine the best possible solution.

3. Return Shipping – If the return is due to a defective, damaged, or incorrect item, we will take full responsibility. For all other returns or exchanges, return shipping is the customer’s responsibility and is non-refundable.

5. Our Resolution Commitment

Please rest assured – we are here to make sure you are completely satisfied with your order.

In the case of a manufacturer defect, damaged item, or wrong item sent, we guarantee a 100% free replacement or a full refund for your order. We always respect your decision and welcome the opportunity to discuss the best possible solution together.

We’re always here to help. If you have any questions or need further assistance, please reach out to our Customer Support team.

• Customer Support Email:

• SMS: